Return Policy
At Kholoud Tailoring, customer satisfaction is our top priority. If, for any reason, you are not completely satisfied with your purchase, we are here to help.
Returns & Exchanges: Items may be returned or exchanged within 7 days of delivery, provided they are unused, unwashed, and in their original packaging with all tags attached.
Custom & Tailored Orders: Since custom-made outfits are created exclusively for you, they cannot be returned. However, if there are fitting issues, we will happily adjust or alter the item to ensure it meets your expectations.
Process: To initiate a return, please contact our customer support team with your order number and reason for return. Once approved, you will receive instructions on how to send the item back.
Refunds: Eligible refunds will be processed to your original payment method within 7–10 business days after we receive and inspect the item.
Exclusions: Items that have been worn, damaged, or altered by the customer cannot be returned.
We are dedicated to ensuring that every customer feels confident and satisfied with their purchase from Kholoud Boutique.
